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Every two years the PDD Community Boards conduct a survey of families and guardians to find out how satisfied they are with the PDD-funded services available to their family member, or the person they represent.
In 2008, 2,573 families/guardians completed the survey, for a response rate of 35%. Here's how they answered three key questions that measure overall satisfaction with PDD-funded services:
- 81% agreed that "Services meet the person's needs."
- 89% agreed that "Overall, I am satisfied that the services provided enhance the person's quality of life."
- 85% agreed that "Overall, I am satisfied that the person's services help him/her to be a part of the community as much as he/she wants to be."
The 2010 Family/Guardian Satisfaction Survey should reach your mail box in September. Please take some time to answer the survey and share your views. Your responses help us to improve services and supports for adults with developmental disabilities.
For families and guardians who do not receive the survey, or have questions, please contact Sharon Salomon at 780-645-6416 (this call is toll-free in Alberta by first dialing 310-0000) or sharon.salomon@gov.ab.ca.
KPMG has started the Administrative Review of the PDD Program. As part of the process, surveys have been sent out to service providers, family managed administrators and regional Community Boards and staff. The survey close date has been extended to August 4th. If you received a survey and have not yet responded, there is still time to provide your response.
Focus sessions will also be conducted across the province during July and August. A selection of families, guardians and individuals will be invited to attend these sessions. Those selected to participate will be contacted over the coming weeks.
If you are not selected to participate but wish to share your thoughts about how to improve the efficiency and effectiveness in the administration of the PDD program, KPMG would like to hear from you.
Remember that KPMG's review is focused on how the program is administered, and not on the supports and services individuals receive.
Please send any comments or questions to pddreview@kpmg.ca
KPMG looks forward to your participation in the process.
Click here for more information about the Review.
The Protection for Persons in Care Act (Act) has been re-written to better protect adults from abuse while they are receiving care or support services funded by the Government of Alberta.
The re-written Act is expected to be proclaimed in the spring of 2010.
Some of the changes to the Act include:
- A timeline for reporting abuse.
- A new definition of abuse that focuses on serious harm.
- New duties for service providers and individuals who provide care or support services.
- New compliance requirements.
- New established roles of a complaints officer and director.
- New offences and an appeal process.
To purchase a copy of the new Act contact the Queen’s Printer Bookstore at 780-427-4952 (To call toll-free, first dial 310-0000).
As further information becomes available, it will be posted at www.seniors.alberta.ca.
Six Priority Actions have been identified to make the PDD program more effective and efficient in supporting Albertans with developmental disabilities.
The Priority Actions will help the program be more responsive to individual needs and focus on achieving positive outcomes for the people it supports.
Click here for more information about the Priority Actions.
Provincial Community Leadership Awards
The 2009 PDD Provincial Community Leadership Awards were presented in five categories at a special ceremony in Edmonton on October 7, 2009.
Click here for more information.
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Summary
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Plain Language Report